FAQs

Pre-Exam

What do I need to bring with me the day of my exam?

Bring your driver’s license, passport or state issued identification with a picture ID, complete insurance information, including your insurance card with ID number and group number. In addition, for workers’ compensation claims and automobile injuries, bring your claim number, the date of injury and the name and address of your attorney.

Bring the written order (script) and any other paperwork your physician may have given you.

Bring any prior imaging studies that would help us perform and interpret your exam. If you are unable to obtain these in advance, we will have you sign an authorization form at the time of your exam, and obtain the prior studies for you.

Do I need preauthorization from my health care policy or plan?
Some plans do require pre-authorization. You may contact us and we can provide certified assistance with your pre-authorization requirements. We will need at least 24 hours or more before your appointment to provide this service since many factors and parties may be involved. Your insurance company can also answer any questions you may have about what is covered and what is not.
Does Open Imaging file secondary claims as well as primary ones?
Yes, we will file secondary claims for you.
I don't have medical insurance. Can I find out how much my exam will cost?
If you do not have medical insurance and/or you are concerned about paying for your procedure, contact billing at (801) 313-0803 and we will give you an approximate cost. We can work with you in setting up a payment plan, including cash-pay discounts on the day of service.
Can I make my own appointment with Open Imaging?
MRI procedures require a physician’s order. If your physician has given you a written order for an exam, or faxed the order to our office, you can call us to schedule your exam. You must bring the written order with you at the time of your appointment.
Why do I need to arrive 15 minutes prior to my exam time?
It is necessary for you to arrive early in order to complete your paperwork and prepare for your exam.
What type of clothing should I wear for my exam?
Wear comfortable, metal-free clothing (i.e., sweat pants, T-shirt, shorts, metal-free bra, etc.). It may be necessary to have you change into a set of scrubs, depending on your exam. Secure lockers will be provided for your clothing.
What if I still have questions after reviewing this web site?
We are happy to answer your questions before your exam begins. We invite you to contact us (greig.huggins@kingsopenimaging.com) or call the location where your exam is scheduled.

Post-Exam

How long will it take for my physician to get the results of my exam
Your results will be faxedand/or mailed to your physician within 24 hours of your exam. If requested by your physician, a verbal report will be called to their office. Your physician also can have access to your reports and images immediately after each one is processed via our complimentary, secure and HIPAA-compliant Physician Portal. If your physician does not have login access, a user name and password can be provided to them by our office. Have your physician contact us for more details.
Will my physician receive a copy of my images?
Most physicians do not require images. A board-certified radiologist interprets your exam, and the results are faxed to your physician. On occasion, it may be necessary for you to take your images to your physician. Your physician can also view your exam online via our complimentary, secure and HIPAA-compliant Physician Portal.
Can you explain the billing process?
If you have insurance we will bill them for you. We submit our claims within a
few days of your exam. Every insurance company is different. Some require us to collect a co-pay at the time of service. Some don’t. We will contact you prior to the day of your exam and explain what the policy is for your specific insurance.
Most insurance companies also require that the radiologist bill separately for the interpretation (reading) of your exam. If that is the case with your insurance you will likely receive a bill from them within a few weeks of your exam.
That bill will come from Utah Imaging Associates.